Home / FAQ
Recent activity
  • Q Where are your store(s) located?

    A Click here to find out more on our store locations and operating hours!
  • Q What if my store purchase is defective?

    A We're incredibly sorry about your defective purchase!
    Please give us a chance to fix this - head on over to any of our Singapore outlets within 30 days from the date of purchase along with your receipt and one of our retail staff will help you with a replacement.
  • Q Are all your online products available at the store?

    A As much as we'd love to, there's just way too much good stuff on our site to stock in our stores too!
    If the product you're looking for isn't available in-store, feel free to approach any of our friendly retail staff for help.
  • Q Incorrect/Missing items in my order?

    A We're incredibly sorry for the mix-up!
    Please give us a chance to fix this - drop us a message here within 30 days from the date of delivery with the following information:
    Your Order Reference
    The product code of the item you ordered
    The product code of the item you received (if you have received an incorrect item)
    Our Customer Care team will get back to you as soon as possible on the next steps to take.
  • Q Can I change or cancel my order after confirmation?

    A Amendments or cancellations can't be made once your order's been confirmed!
    We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.
  • Q How do I change my delivery information?

    A You won't be able to amend your delivery info once your order is placed. Fret not, drop us a message here and we'll do whatever we can to help!

    Just a heads up - shipping delays may occur for delivery address amendments but we promise we'll always try our best to minimize this.
    If we're too late and your order's delivered by the time we relay your request to our delivery partners, we may not be able to retrieve it. So contact us ASAP if you need to make amendments, we don't want your order to land in the wrong hands!

  • Q Are there any restricted zones in Singapore that you do not deliver to?

    A We don't deliver to P.O. boxes, army camps, hotels, and most of the islands in Singapore because your delivery requires a signature upon receipt. Gotta make sure your parcel only lands in the right hands!
  • Q How do I check the delivery status of my order?

    A We know you're excited for your parcel to arrive!
    For local courier orders, your parcel might be handled by Urbanfox or Ninjavan. You may track its journey with the following steps:
    Select "Ninjavan
    Key in Reference Number: e.g LBSGXXXXXXXXX

Be the first to receive updates on new arrivals, special promos and sales.




Be the first to receive updates on new arrivals, special promos and sales.
2023 © LIOU&LANS